Personal

I got soo much angry with this customer

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Few days back I got a below email from one of my customers.

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Even after sending repeated e mails you have not sent the link. What is the reason?

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I didn’t receive any such emails from this guy. This is the first email I got.

That time, my wife’s parents also came home. I spoke to them in the hall when I saw the above email.

I opened my WhatsApp. The same guy texted me there as well.

Angry Customer: I have not yet received the link. I check my email box, including spam. Send it immediately. 

[email protected]

ME: If you already paid, then product access details is sent to your email inbox. 

Please check Inbox/Spam folder for it. 

If you didn’t notice then search for email from [email protected] to find product access details email.

If you need more help feel free to reach me on WhatsApp: 8088xxxx76

Arun

Angry Customer: Don’t reply mechanically. I check everything.

ME: K. I will check and update here before 10 pm 

Angry Customer: Very cheap attitude.  After receiving fees you tell a story?

ME: Share screenshot

Angry Customer: See your email

I Tried speaking to him directly. The tone was not good, so I disconnected the call. 

Angry Customer: Return back the payment immediately

ME: share me where should i send the payment

Angry Customer: GPay 98xxxx4372

ME:  Refunded instantly without hesitation 

When I check my email system, it clearly showing the product access details email has already been sent. But this customer doesn’t know how to properly check email and complaining to me.

I find many customers complain about not getting the product. 

The main reason is that they missed my email containing product access details.

I try to explain by sending a standard replay to all such customers. Sometimes, I directly speak to them to solve their issue.

Similarly, I tried to call and speak to this guy as well. It looks like his and my standards of speaking don’t match.

I Instantly Refunded his Full Purchase Amount.

After he got his refund amount, he went on my Facebook ad and commented below with a fake facebook account:

Angry Customer: Not genuine guy. Received Payment. But not send the link and tell different story. Finally if we ask the reason, he return back the Payment. Buyers be aware. Such peoples bad attitude we hesitate very much to send money. Really pity guy. What genuineness we expect from his product????????

I kept this comment there. 

Why should I don’t send the product to buyers? It’s a digital product. I don’t lose anything by giving access to my product to those who have paid. 

Let’s assume I haven’t gave him a product access. If he ask politely, I could have resent him again. He simply shouting… and not ready to listen to me at all.

I don’t understand where this type of person is coming from to complain.

I keep my product price a little higher to get better customers. 

I cannot do that in ads.

I need to make a good offer so people buy instantly, or else I will lose money on ads. 

When we keep low prices, I need to deal with this type of customer patiently. 

Mine is a single-person business. 

I only need to do all A to Z issues. If I get a few such customers, my whole day will get spoiled. 

It’s better to eliminate such customers in the initial stage itself.

So, I instantly refunded and added his email to my block list on my email sending server. 

He no longer receives any further communication from me on this Brand.

It’s not just about the money… I don’t want your money if you are not the right fit for me.

My Products are not all for all. I don’t offer refunds on my products. Read the sale page properly, and if it makes sense, then only buy from me.

My Consultation requests

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Got the below email from one of my All-Access Pass customers few days back:

Hello Arun

In one of the post I saw that you have given guidance to one of the user on a physical meeting. I am also planning to build a house which is west and north corner plot and I got plan from an architect but I just want to show you the plan and take the recommendations. Kindly let me know if it’s possible for a meeting. You can charge for the consultation. Kindly let me know. I strongly believe that your recommendations will definitely help me.

Regards

Pratap Bxxxx

In one of the post I saw that you have given guidance to one of the user on a physical meeting.

Yes…. yes… 🙂

I remember that.

One guy did call me to take guidance physically… I informed them I would do it at a cost.

The guy immediately agreed and informed me in full Josh that he would happily pay more than what I asked. Seriously!

I Said okay and told him to prepare his questions and fix one day we would meet.

After that, I didn’t hear anything from that guy. I don’t follow up on such requests.

I guess the user probably dropped meeting me. We never met yet.

The good thing is, this guy didn’t waste my time that much. I guess we spoke for 5 to 10 minutes on a Phone call, and after that, we never communicated.

I had another similar incident happen a few days back.

One guy requested 1 hr of my time for consultation. This user has tried asking me twice already. Once, a few months before, I said no.

He contacted me again a few days back.

This time, I said yes.

I shared that my fee for 1 hr consultation is ₹5000. He also agreed, but he didn’t make payment after wasting some time.

This was also cancelled. I didn’t follow up as usual.

So, based on my previous experience and my personal preference, consultation is not something worth it to me at this moment.

Maybe it may also not be worth it to other party as well, based on my Fees.

I am also planning to build a house which is west and north corner plot and I got plan from an architect but I just want to show you the plan and take the recommendations.

Good, you consulted Architect.

I hope you already went through my guides. I’m sharing all my knowledge with my All-Access Pass. (still not yet completed)

I recommend you to go through those guides multiple times and apply them to avoid making many mistakes and save money in your house construction process.

Kindly let me know if a meeting is possible. You can charge for the consultation. Kindly let me know. I strongly believe that your recommendations will definitely help me.

Thanks for Trusting me.

It definitely means a lot. That, too, someone who paid for my product and asking for consultation is not something I take easily.

Based on my past consultation time-wasting request experience and my personal preference, I have to say no.

Moreover, My charges are quite high. I’m not sure I can deliver the valve for what I charge.

Charging less is also not worth considering as my personal time is involved, and it’s not scalable.

So, from both user’s points of view, I would say no for now.